Last updated: August 6, 2026

Everything below describes how an order travels from our fulfilment team to your door, and what to do if it does not arrive on time.

Where we ship

Lily Chicago ships to addresses within the United States. We do not currently ship anywhere else.

Preparing your order

Every order is picked, checked and packed by hand. Allow 1 to 2 business days for this, Monday to Friday, excluding public holidays. Orders placed over a weekend or on a holiday start processing on the next business day.

During sale periods and around the holidays this can run slightly longer. If we expect a real delay on your order, we email you rather than leaving you guessing.

Order cut-off time

Orders placed after 18:00 (ET) Eastern Time – New York are treated as arriving the following business day for processing purposes.

Delivery estimates at a glance

• Processing: 1 to 2 business days
• Transit: 8 to 12 business days
• Total estimated delivery: 9 to 14 business days
• Cut-off time: 18:00 (ET) Eastern Time – New York

These are estimates, not guarantees. Once a parcel is handed to the carrier, its progress is outside our control.

What shipping costs

Standard tracked shipping is free on every order, with no minimum spend. The price you see on the product page is the price you pay; nothing is added at the last step of checkout.

If you want your order handled first and insured while it travels, there is an optional Priority & Insured Shipping upgrade at $4.95 USD. It is charged once per order, not per item, and it is shown before you pay. This upgrade is not refunded if you later return the order, because the service is provided at dispatch.

All prices on this store are shown and charged in US dollars (USD).

Who carries your parcel

Domestic deliveries are handled by USPS. The carrier assigned to your specific order is confirmed in your dispatch email, together with the tracking number.

Tracking

As soon as your order leaves us you receive an email with a tracking number. You can follow it at any time on our order tracking page.

Tracking can take up to 48 hours to start updating after the number is issued. A quiet tracking page in the first day or two does not mean anything has gone wrong.

Addresses we cannot deliver to

We are unable to deliver to PO Boxes, to military addresses (APO, FPO and DPO), or to restricted-access locations. Please give us a street address where someone can receive the parcel.

Customs and import charges

An order may be dispatched from a fulfilment centre outside the United States. Where that happens, customs duties, import taxes or clearance fees may be charged when the parcel enters the country. Those charges are not included in the price at checkout, are set by the customs authority and the carrier, and are not received by us. We suggest checking what applies to you before ordering.

If delivery fails

A parcel that cannot be delivered is usually returned to the sender. We contact you to confirm the address and send it out again. A second dispatch may carry a cost, which we always tell you about first.

Please double-check your name and address before you complete your order. Once a parcel is with the carrier we cannot redirect it. If you spot a mistake, write to us immediately and we will try to catch it before dispatch. We are not responsible for delays caused only by an incorrect or incomplete address, though this does not affect the rights you have by law.

Lost or damaged in transit

Contact support@lily-chicago.com or use the form on our contact page. We open a case with the carrier and resolve it with a replacement or a refund. How that works in detail is set out in our Returns & Refund Policy.

What can slow an order down

High demand, public holidays, carrier backlogs, severe weather, customs clearance, or an address that needs verifying. When any of these affect your order we tell you as soon as we know something useful.

Changes to this policy

We update this page from time to time as our operations and the requirements of the platforms we advertise on change. The date at the top shows the current version.

Contact

Lily Chicago
USEEMALL LTD — Company No. 13324887
Company address: Flat 4, 4 Conyngham Road, Manchester, M14 5SA, England
Returns address: sent to you by email once your return is approved
Email: support@lily-chicago.com
Customer service hours: Monday to Friday 09:00–17:00 (ET) · Saturday and Sunday 10:00–17:00 (ET)
We aim to reply within 24 hours.