Last updated: August 6, 2026

This page covers how you can pay at Lily Chicago, in what currency, and what happens to your card details along the way.

Payment methods we accept

At checkout you can pay with:

• Visa
• Mastercard
• Maestro
• Apple Pay
• Google Pay

These are the only methods we accept. The icons shown on the site match this list exactly — if a payment option is not named here, it is not available on our checkout.

Currency

Every price on this store is displayed and charged in US dollars (USD). Any applicable taxes and charges are calculated and shown at checkout before you confirm, so the figure you approve is the figure that leaves your account.

If your card or bank account is held in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. Those charges are set by your bank, not by us, and we do not receive them.

Payment before dispatch

Orders are prepared and dispatched only after payment has been confirmed. Until the payment clears, the order stays on hold and nothing is picked or packed.

Security

The whole site runs over an encrypted SSL connection. You can confirm this yourself: look for the padlock in your browser and the HTTPS prefix in the address bar.

Payments are handled by providers certified to the PCI DSS standard. We never see and never store a full card number. What reaches us is limited to your billing and delivery details, the contents of the order, the payment status, a transaction reference, and the last four digits of the card — enough to identify a payment, not enough to use one.

Payment data and privacy

We do not sell, rent or share payment-related personal data. How we handle personal information generally is set out in our Privacy Policy.

Refunds

Refunds always go back to the method you originally paid with; we cannot redirect a refund to a different card or account. Timings, conditions and what is and is not refundable are set out in our Returns & Refund Policy.

Failed and declined payments

Our payment providers run automated fraud screening, and a payment can be declined by that screening or by your own bank. If yours is refused and you believe it should not have been, write to us and we will look into it with you. We cannot see why your bank declined a card — only your bank can tell you that.

Chargebacks and fraud prevention

We contest chargebacks that are unauthorised or fraudulent, and we supply the carrier's delivery evidence when we do. An order that trips our fraud checks may be held for verification; where that happens we contact you before cancelling anything, and a genuine order is released as soon as we have confirmed it.

Changes to this policy

If our accepted payment methods or providers change, this page is updated and the date at the top changes with it.

Contact

Lily Chicago
USEEMALL LTD — Company No. 13324887
Company address: Flat 4, 4 Conyngham Road, Manchester, M14 5SA, England
Returns address: sent to you by email once your return is approved
Email: support@lily-chicago.com
Customer service hours: Monday to Friday 09:00–17:00 (ET) · Saturday and Sunday 10:00–17:00 (ET)
We aim to reply within 24 hours.